Bring your business
into the conversation.

Client and account enquiries · Service and invoice lookup · Support ticket creation and updates

Order status enquiries · Customer information lookup · Approved order support workflows

Customer and order lookup · Product and policy questions · Approved customer support tasks

Find customers, read and create support tickets

Check ticket status, create enquiries, add notes

Search conversations, update customer enquiries

Retrieve customer conversations and create follow-ups

Handle ecommerce support and order-related questions

Manage shared inbox conversations and support follow-ups

Find tickets, retrieve support articles and create cases

Check customer conversations and create tickets

Retrieve ticket information and route issues

Create service requests and check issue progress

Find contacts, create leads, log calls and sales enquiries

Retrieve contacts, create cases and update opportunities

Create leads, schedule follow-ups and update deals

Identify contacts and create sales activities

Retrieve account details and update CRM activities

Log conversations and manage sales leads

Find contacts and create follow-up activities

Look up customers, notes and opportunities

Create leads and track customer enquiries

Update sales records and assign follow-up work

Check availability, book meetings or send scheduling links

Schedule appointments and manage bookings

Book appointments and handle rescheduling

Manage bookings for salons and local businesses

Book services and retrieve reservations

Schedule meetings and service appointments

Handle salon and beauty appointment enquiries

Assist barbershops and beauty businesses with bookings

Handle gym, wellness and class reservations

Manage appointment enquiries for service businesses

Check availability and create appointments

Book meetings in Microsoft 365 calendars

Send confirmation and follow-up emails

Send customer emails using Microsoft 365

Notify teams of calls and urgent enquiries

Notify agents and escalate support enquiries

Find and update authorised contact records

Retrieve business contacts and contact details

Arrange online meetings and share joining details

Create meeting links with calendar appointments

Retrieve orders, shipping and customer details

Handle product and order enquiries

Look up customer orders and delivery information

Handle customer support and order enquiries

Check online store orders and products

Retrieve orders and customer information

Answer order and stock questions

Check products, stock and retail orders

Retrieve purchase and transaction information

Check seller orders and help manage enquiries

Check invoice status and payment records

Find invoices and outstanding balances

Handle invoice and customer billing enquiries

Retrieve invoices and payment statuses

Answer invoice enquiries and payment questions

Check invoices and billing information

Retrieve subscription status and renewal details

Handle subscription and transaction enquiries

Check recurring billing and subscription information

Check authorised Direct Debit payment information

Check reservations and guest information

Answer guest booking and arrival questions

Handle holiday rental booking enquiries

Retrieve hotel booking and room information

Assist guests with hotel reservation enquiries

Answer holiday rental reservation questions

Retrieve accommodation booking information

Connect accommodation availability and booking workflows

Support hotel and property reservations

Handle hotel reservation and guest enquiries

Create service requests and check scheduled jobs

Book service appointments and retrieve job status

Handle customer enquiries and job requests

Look up jobs and create service enquiries

Manage field-service appointments and enquiries

Create jobs and manage customer requests

Assist with service jobs and customer information

Schedule and track field-service work

Handle bookings and customer support enquiries

Help manage appointments and business enquiries

Arrange consultations and log authorised client enquiries

Retrieve permitted case updates and meeting details

Book legal consultations and create client leads

Route enquiries and authorised matter-related requests

Assist legal practices with appointments and enquiries

Handle permitted appointment scheduling

Assist healthcare and wellness appointment enquiries

Handle dental appointment requests

Manage permitted client scheduling enquiries

Assist clinics with appointment administration

Read website content, services, opening hours and FAQs

Answer questions from approved knowledge pages

Search internal documentation and support articles

Retrieve knowledge-base answers

Search customer support documentation

Trigger workflows in connected applications

Start multi-step business automations

Trigger custom workflows and retrieve results

Look up records and create approved enquiries

Retrieve reference data and record call outcomes