Useful context
A well-prepared knowledge base helps explain services and policies consistently. Account-specific questions need more than general knowledge: a verified caller and a permitted tool are part of the planned live workflow.
BETTER BUSINESS CONVERSATIONS
More time for your team.
More time for your team.
More clarity for your callers.
Your Call Handler is being built to connect useful conversations with the way your business works.
Why we are building Your Call Handler
A customer call often starts with a simple question. The answer may be in your business knowledge, a customer account or an order system. Bringing that context into the conversation can help people find a useful next step without your team having to repeat the same information throughout the day.
The aim is a configurable assistant with a clear role, approved information and controlled access to connected tools. Your business should decide which tasks it supports and when a person takes over. The product starts with those boundaries, rather than treating every customer request as an action the assistant should perform.
Control for your business
Draft agents have their own greetings and instructions. The live integration engine must enforce permissions separately from those instructions, so a conversation cannot grant itself access to a customer record.
A clear human route
Some calls need judgement, reassurance or specialist help. Human transfer and fallback are part of the voice roadmap. The intended experience should make those boundaries understandable to callers.
FROM IDEA TO A REVIEWABLE WORKFLOW
Where the project stands
Available in development
Registration, business workspaces, draft agent configuration, encrypted BYOK settings and manual knowledge articles are implemented. These give businesses a way to prepare their context and intended workflows.
The next foundations
Live telephone handling, provider validation, usage accounting and paid subscriptions are in development. These need end-to-end evidence before the service can be relied on for customer calls.
The integration roadmap
WHMCS is the first planned business integration, with ecommerce connections following the core platform. The public product pages explain the direction without implying that those connections are already live.
CONTINUE EXPLORING
Find the right role for your business.
Explore another workflow or discuss your requirements with us.
Current availability Draft agents and manual knowledge articles are available in development. Live voice, integrations and human transfer are still being built.
QUESTIONS? CALL TO ASK!
07777777777
Tell us about your calls.
Let’s discuss the information, tools and next steps your customers need.