YOUR QUESTIONS, ANSWERED

Let’s make
things clear.

A few useful answers about the platform, service options and what is coming next.

What is YourCallHandler?

An AI telephone assistant platform designed to answer business calls, use approved knowledge and perform permitted tasks in connected business systems.

Can I take live calls today?

Live telephone calling is still in development. The current application supports workspace registration, draft agent configuration, provider settings and a manual knowledge base.

Which integrations are available?

Business integrations are not yet live. WHMCS is the first planned integration, with WooCommerce and Shopify following the core platform.

What is the difference between All-in-one and BYOK?

All-in-one is designed for managed telephone and AI services. BYOK uses your own Twilio account, phone number and OpenAI key, with provider bills paid directly by you.

Can the assistant change customer data?

The planned integration engine will support explicitly authorised tasks. Sensitive information and actions require server-side permissions and appropriate caller verification before use.

Can a caller speak to a person?

Human transfer and fallback are part of the voice roadmap. Transfer destinations and business-hour rules must be tested before an agent handles live calls.

How much does it cost?

Commercial pricing, included minutes and top-up rates are being finalised. You can discuss your requirements through the contact page.

How do I get started?

Use Get Started to open registration in the connected Laravel application. You can create your workspace and begin configuring draft agents.

Can I prepare more than one agent?

Yes. The development application supports draft agents with distinct roles and instructions. Prepare separate sales, support or billing roles when their knowledge and boundaries differ. Draft agents are not active telephone services.

What should I put in the knowledge base?

Start with current service descriptions, public policies and answers your team already gives to common questions. Keep articles focused and review them before approval. Do not put API keys, passwords or private customer records into general knowledge articles.

Does saving a provider key activate calling?

No. Saved BYOK credentials are stored for configuration and remain unverified. Provider validation, telephone routing and the live voice engine need to be completed before an agent can receive calls.

Can I use my existing business number?

Existing-number routing and forwarding are part of the telephone setup requirements. Discuss your current provider and the desired routing before changing your number. The current frontend does not provision or transfer telephone numbers.

Will calls be recorded or transcribed?

Recording and transcript workflows are planned, with separate notices and retention controls required before live use. The marketing website does not itself record calls to the advertised contact number.

What happens if an integration is unavailable?

The intended live experience needs a fallback for missing records, expired credentials and provider outages. It should explain a next step and offer an appropriate human route. That behaviour still requires implementation and live testing.

Does the contact form send my message automatically?

No. It prepares an email draft in your browser. You choose whether to open and send it through your email application, or copy the prepared text. The frontend does not submit or store the enquiry.

How can I ask about my business requirements?

Call 07777777777 to ask, or prepare an enquiry on the contact page. Useful details include the calls you receive, the tools you use and whether you prefer a managed setup or your own provider accounts.

FIND YOUR NEXT STEP

Useful places to go from here

Use the product pages to explore the part of the experience that matters to your business.

Preparing an assistant

The Features and How it works pages explain draft agents, approved knowledge and the intended path to live calls. Start there if you want to understand which configuration decisions you can prepare today.

Choosing a service option

The Pricing page compares the planned managed approach with BYOK. It explains provider responsibility and the requirements that influence a setup. Commercial prices and paid subscriptions are not yet available.

Understanding information handling

Read the Security page for implemented controls and planned safeguards. Privacy and Terms explain the current development service, with the remaining launch decisions clearly identified.

YOUR NEXT CONVERSATION STARTS HERE

Less missed calls.
More possibilities.

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