Natural conversations
Plan a welcoming greeting, clear instructions and a consistent tone for every caller.
BUILT AROUND YOUR BUSINESS
Every call deserves
Every call deserves
a helpful answer.
An assistant designed to understand your business, support your customers and work within the boundaries you set.
Your business knowledge
Create and approve articles that explain your services, policies and common questions.
Connected business tools
The integration roadmap starts with WHMCS, followed by ecommerce tools.
Controlled access
Configure permitted actions. Caller verification and tool enforcement are required before sensitive live tasks.
An agent for every role
Create draft sales, support, billing or receptionist agents with their own instructions.
Room to grow
Live call history, usage reporting and team workflows are on the product roadmap.
Where we are today Workspace registration, draft agents, provider settings and a manual knowledge base are implemented. Live calling, billing and business integrations are in development.
THE DETAILS MAKE THE DIFFERENCE
An agent that reflects how your team works.
A helpful assistant needs more than a friendly voice. It needs a clear purpose, trustworthy information and instructions that explain what to do when the conversation becomes uncertain. Draft agent configuration gives you a place to bring those elements together.
Different teams can prepare different roles. A sales agent may explain a service and collect an enquiry; a support agent may guide someone through approved information. The planned live experience adds provider connections, authorised tools and human transfer.
A greeting with a purpose
Explain who the caller is speaking to and what the assistant is intended to help with. Keep the opening short enough for a natural conversation.
Knowledge your team approves
Build articles around real questions. Separate public information from account-specific information, and review policies before marking content as approved.
Boundaries for difficult requests
Write instructions for uncertainty, unsupported tasks and requests that need a person. Permissions and caller verification must also be enforced by the live backend.
CONTROL AND CONTEXT
Design the experience before switching it on
These are practical questions to answer when preparing an agent.
What can it answer?
List the topics the assistant knows well and the sources it should use. A current delivery policy or a clear service description is more useful than a collection of unrelated documents. Approved knowledge should have an owner who keeps it accurate as the business changes.
What can it do?
Describe permitted tasks separately from conversational instructions. Looking up an order, changing customer information and creating a support ticket need different permissions. These tool workflows are planned; saving agent instructions alone does not enable them.
When does your team step in?
Define the signs that a conversation needs a human, such as a complaint, an unclear identity or a request outside the supported workflow. Human transfer is part of the voice roadmap and needs a tested destination and fallback before live use.
YOUR NEXT CONVERSATION STARTS HERE
Less missed calls.
Talk to us
Less missed calls.
More possibilities.
Build an assistant around the way your business works.